We are an e-commerce store that ships our products worldwide. Our headquarters is located in Saint-Petercburg, Russia. We do not have a physical store.
We ship our packages worldwide. Shipping times vary based on where you are located.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Processing your order takes about 1-4 business days
If your tracking is not showing information, please wait 2-4 days before trying to track your package again. If your package is showing information but it is not updating, your package is making its way to your country and will be updated once it is picked up by your local postal office. If you have any issues with your tracking, please contact us at firstname.lastname@example.org
If you would like to modify or cancel your order, please email us at email@example.com immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions.
If you would like to change your shipping address, please email us at firstname.lastname@example.org immediately after you have purchased your product. We will email you within 24 hours to confirm the change in your address. We cannot change your address once it is in transit. Please contact your local postal office to have your mail forwarded to you.
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at email@example.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.
If you would like to return your package, please contact our customer service team at firstname.lastname@example.org. Our team will provide you further instructions for returning your package to our team.
We will send you a refund within 3-5 business days of receiving and inspecting it. As per our Refund Policy we do not pay for return shipping.